FREQUENTLY ASKED QUESTIONS
How much does it cost to ship a car?
The cost varies based on factors like distance, vehicle size, transport type (open or enclosed), and current fuel prices. For an accurate quote, provide your vehicle details and route information. We offer competitive rates and transparent pricing with no hidden fees.
How long does car shipping take?
Transit time depends on the distance and route. Short distances (under 500 miles) typically take 1-3 days, while cross-country shipments can take 7-10 days. We provide estimated delivery times when you book and offer real-time tracking throughout the journey.
Is my car insured during transport?
es, all vehicles we transport are covered by our comprehensive insurance policy. This coverage protects against damage during loading, transit, and unloading. We also perform detailed inspections before and after transport to document your vehicle’s condition.
Can I pack personal items in my car during shipping?
For safety and insurance reasons, we recommend not packing personal items in your vehicle. Most auto transport companies, including us, prohibit this practice. Any items left in the car are not covered by insurance.
How do I prepare my car for shipping?
Clean your car, remove personal items, disable alarms, ensure the gas tank is 1/4 full, check tire pressure, and document any existing damage. Inform us of any mechanical issues. We’ll provide a detailed checklist when you book.
Do you offer door-to-door service?
Yes, we offer door-to-door service whenever possible. Our drivers will pick up and deliver your vehicle as close to your specified locations as legally and safely possible, considering any restrictions for large transport trucks.
What's the difference between open and enclosed transport?
Open transport uses uncovered trailers and is more economical. Enclosed transport uses fully covered trailers, offering maximum protection from weather and road debris. Enclosed is recommended for luxury, classic, or high-value vehicles.
How do I track my vehicle during shipping?
We provide real-time tracking through our online portal. You’ll receive regular updates via email or text message. You can also contact our customer service team anytime for the latest information on your shipment.
Is a deposit required to book a shipment?
Yes, we typically require a small deposit to secure your booking. The deposit amount varies based on the specifics of your shipment. The remaining balance is due upon delivery of your vehicle.
Can you ship non-running vehicles?
Yes, we can transport non-running vehicles. However, there may be an additional fee as special equipment is required for loading and unloading. Please inform us in advance if your vehicle is non-operational.
Do you offer international shipping?
Yes, we provide international auto transport services. We handle all aspects of overseas shipping, including proper documentation, customs clearance, and coordination with international partners to ensure smooth transit.
How soon can you pick up my vehicle?
In most cases, we can arrange pickup within 1-5 business days of booking. For specific routes or during peak seasons, it may take longer. Express pickup options are available for an additional fee.
What forms of payment do you accept?
We accept various payment methods, including credit cards, debit cards, PayPal, and bank transfers. Cash payments are accepted for the remaining balance at the time of delivery. We don’t accept personal checks.
Can I ship a modified or oversized vehicle?
Yes, we can transport modified or oversized vehicles. Please provide detailed information about any modifications or unusual dimensions when requesting a quote. Additional fees may apply for specialized equipment or permits.
What if my car is damaged during transport?
In the rare event of damage, immediately note it on the final inspection report. Contact our claims department within 24 hours. We’ll guide you through the claims process and work diligently to resolve the issue promptly.
EXPERT AUTO TRANSPORT
